This year Youmacon crew held their first run of in-house badge mailing. This was done to alleviate prior issues and help attendees get their badges prior to the show. While this process is still being put together to have a better streamlined process for future events, we were able to ensure that the vast majority of badges went out, not all were shipped due to timeline issues.
As this is not good enough in our eyes, we are issuing attendees who did not have their badges mailed a refund of their shipping fees and they will be given priority access to redeem their badge at-con so they can get to the head of the line to make up for the inconvenience caused.
For attendees who selected for the badges to be mailed but were not provided with a tracking number, they can head forward to the front for quick pick-up from registration without standing in lines.
Please have the following before arriving:
· A copy of your order that shows you paid for shipping.
· A valid government issued ID, driver’s license, or passport for pick up.
For attendees who and received shipping confirmation but did not receive the mailer containing their badge, or are missing badges from your order, please have the following ready for pick up:
· A picture of all the badges where received in the mail.
· A copy of your tracking information.
· A copy of all orders numbers for badges.
· A valid government issued ID, driver's license, or passport.
We at Youmacon sincerely apologize for the inconvenience caused as we work towards amore streamlined process as we learned a great deal this year. We are working towards better solutions to ensure that attendees receive their badges well ahead of time for future events.
Thank you for your patience and understanding during this time. We look forward to regaining your trust and look forward to having you with us this weekend.